
How to Keep Project Decisions from Getting Lost in Chat
The problem is not that your team doesn't write things down. It's that the one sentence explaining why a decision was made lives in a thread that scrolls away in a week.
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Problems teams hit before they buy another tool.

The problem is not that your team doesn't write things down. It's that the one sentence explaining why a decision was made lives in a thread that scrolls away in a week.

Per-seat pricing looks fair until you do the math at five, eight and twelve people — then it starts explaining who gets left off the tool, and it's usually the person you most need to see the work.

Most evaluation checklists compare feature lists and assume everyone will eventually learn the tool. That assumption is the one that breaks first.

Nobody forgot to assign an owner. The work was a sentence in a chat thread, and a sentence can't have an owner because it isn't a thing yet.

Adoption doesn't fail because people forget or don't care. It fails when updating the tool costs more than the thing it was supposed to replace.

Yes, for a while, and longer than most tool vendors want to admit. Here are the four specific moments when a shared sheet stops being enough, in the order they usually hit.
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