Buyer ProblemsHow to Keep Project Decisions from Getting Lost in Chat
The problem is not that your team doesn't write things down. It's that the one sentence explaining why a decision was made lives in a thread that scrolls away in a week.
Author
Marisol Verity
Researches how teams actually coordinate — where evidence lives, where it gets lost, and what should stay durable. Prefers definitions over slogans.
Articles by Marisol Verity
Buyer Problems
Lived OperationsThe Three Messages That Should Never Live Only in WhatsApp
A final decision, a changed requirement, and a deployment instruction all disappear the same way in chat: they get buried under the next fifty messages. Here's how to spot them before they scroll away.
Lived OperationsWhat to Write in a Task Before You Assign It to a Developer
A developer who has to guess your intent will guess in the direction that's fastest for them, not the one you meant. Here's a task structure that removes the guessing.